A crisis well handled entails making wise choices immediately after the disruptive event, said Executive Communications Coach Rosemary Ravinal during her #BizHackLive webinar. Reputations are won and lost in a crisis. Using real-life scenarios, Rosemary analyzed how any business should address a crisis, communicate effectively and make every second count.
When bad things happen, what matters most is what you do next. That first hour is critical. The goal is to generate trust, empathy and address the problem as quickly as possible. Silence is never an option.
Rosemary gave 12 actionable steps for businesses to make the right decision. Tune in to find out more!
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